Policies & Procedures

Cancellation Procedures

If the Agreement Term is an OPEN account, we require a 30 day cancellation notice. If the Agreement Term is under a 1 Year Contract the member will be responsible for 50% of the remaining balance unless it is for medical reasons, active military duty or they are moving more than 25 miles away (Proof Required). In that case, we require a 30 day cancellation notice. Proof can be doctor’s note, military papers, anything with their name and new address printed on it such as a rental agreement or utility bill.

Upon cancelling a Paid in Full agreement, the member receives a refund of 50% of the remaining prorated balance on the account.

If they are moving more than 25 miles away or for a medical condition or active military duty and can provide proof, they receive a refund of the remaining prorated balance on the account.

Freeze Procedures

Freeze requests must be on an invoice date and must begin at least 14 days after a request is made. We cannot process a freeze beginning on the day a member comes  in. There is a $10 fee per month to freeze an account. That fee is waived if the member is a Student (with a student ID), for Medical Reasons (with a doctor’s note) or for Military Active Duty. For INSTALLMENT Agreements, the time and payments will be added to the end of the member’s agreement.

For PAID IN FULL Agreements, the time will be added to the end of the member’s agreement.  The $10.00 fee is waived. There are no invoice dates so the member can freeze from any date to any date.  We do not require any notice.