We have transformed our programs and practices to provide a safe place for our members to exercise.

TAKING

SAFETY TO THE

NEXT LEVEL

 We have transformed our programs and practices to provide our members with a safe place to exercise during these uncertain times.

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Outdoor Classes

Community safety is a team effort. We need your help!‍


STAY HOME IF YOU’RE SICK OR HAVE BEEN EXPOSED‍ All members will be asked to confirm they are not experiencing symptoms, and have not been in contact with someone who has covid-19. WEAR A MASK‍ In accordance with state guidelines, masks are required to enter the club and must be worn at all times inside the club, even while working out. FOLLOW THE 6-FOOT RULE Respect each other's space. Use your best efforts to keep 6 feet away from your neighbors at all times. In some areas, every other machine is blocked off to enable physical distancing. In areas where this is not possible—for example, where there is only one of each machine—we are enforcing an “every other machine” policy. This means if your machine is within 6 feet of another machine, you must wait for the other machine to be vacant before you can use your machine. As always, please be courteous and don’t loiter on machines. Working in with one another is not allowed at this time.‍ WIPE DOWN EQUIPMENT‍ Wipe down all equipment before and after use with the towel and disinfected bottle you picked up at the front desk. PRACTICE GOOD HAND HYGIENE‍ We’ve added many more hand sanitation stations. Use the hand sanitizer to clean your hands when you enter the gym and regularly throughout your visit. If you do have to sneeze and you do not have your mask on, please sneeze into your towel or elbow.




Enhanced Cleaning


The gym is cleaner than ever before with our enhanced cleaning protocols. We have also enlisted the help of our MemberPERX Partner Germ-nix to keep the facility safe and sanitized.




Outdoor Classes


On June 6th we began hosting outdoor group fitness classes and Thrive boot camps. We have transformed a portion of the parking lot into a designated space for outdoor exercise, LOTTA GAINS. This allows us to accommodate more members while maintaining social distancing. Indoor classes are now available with a limited number of spaces to allow for social distancing. To view our full class schedule visit: https://mico.myiclubonline.com/iclub/classlist?clubNumber=06531




Check In Process


Members must go through a new check in process which will include a disinfected mat, temperature check, Covid-19 medical waiver and pick up their own towel and disinfected bottle to wipe down everything piece of equipment before and after use.




Physical Distancing


REDUCED CAPACITY We’ve reduced our capacity to 25 percent, meeting the state’s requirement, to make sure everyone has plenty of space. 25 percent is 125 people at one time. SEAMLESS CHECK-IN We’re adding extra scanners at the front desk to help with traffic flow and avoid lines or crowding at the front desk. Members and staff are required to give each other 6 feet of space at all times. Signage and floor markers throughout the club help facilitate safe physical distancing. We ask everyone to work together and respect each other’s space. “EVERY OTHER MACHINE” POLICY‍ In some areas, every other machine is blocked off to enable physical distancing. In areas where this is not possible—for example, where there is only one of each machine—we are enforcing an “every other machine” policy. This means if your machine is within 6 feet of another machine, you must wait for the other machine to be vacant before you can use your machine. This practice will be monitored and enforced by staff.




Thrive, Reimagined


PHYSICAL DISTANCING‍ We limit capacity and set up each training group to ensure every member has at least a 6-foot radius of their own space. During the workouts, coaches will maintain appropriate distance: Hands-on help will be provided only for safety purposes. DISINFECTION BETWEEN SESSIONS Each Thrive pod is shut down after every session for disinfection. We use disinfectant that is proven effective against coronavirus to disinfect all equipment and surfaces members touch—including floors and turf. WORKOUTS ENGINEERED FOR SAFETY We’ve engineered our Thrive workouts so you don’t have to share equipment or move around the pod. Members can stay in their own areas, with their own equipment, throughout their workouts. (Any equipment that needs to be shared, such as boxes, will be thoroughly disinfected between every individual use.) DISINFECTANT STATIONS We’re adding hand sanitizer stations at the entry of all Thrive pods and increasing the number of disinfectant wipe stations throughout. All Thrive coaches will have hand sanitizer on them at all times. VIRTUAL TRAINING We’re continuing to offer https://thrivefit.typeform.com/to/PCKASX , our virtual training program, for anyone who wants to train with us from home.




Group Fitness Safety


PHYSICAL DISTANCING We limit capacity and set up each session to ensure every member has at least a 6-foot radius of their own space. During the workouts, instructors will offer verbal and visual coaching cues, but won’t make any hands-on adjustments. Note: To ensure we can provide adequate distance for all members throughout class, late entry is not allowed. NO SHARED EQUIPMENT‍ We’ve engineered our studio workouts so you don’t have to share equipment. DISINFECTION BETWEEN SESSIONS‍ Each studio is shut down after every session for disinfection. We use disinfectant that is proven effective against coronavirus to disinfect all equipment and surfaces members touch—including floors.‍ OUTDOOR TRAINING In addition to our in-studio classes, we’re also offering classes outdoors on our new "Lotta Gains"




Team Member Safety


FACE MASKS‍ Face masks are required and will be provided for all employees PAID LEAVE Employees can receive paid leave above and beyond their normal PTO to use if they are quarantined or experiencing covid-19 symptoms, making sure employees aren’t pressured to come to work when infected. HEALTH VERIFICATION Employees will be required to confirm they are not experiencing symptoms, and have not been in contact with someone who has covid-19, before clocking in.




Billing


Billing Timeline March 17 We stopped all billing and paused all freeze and cancellation requests. Please note most gyms and studio's continued to bill their members while being closed for 30 days, and some never stopped. We simply did not want to charge while being closed. We are a locally owned small business that puts our members first. August 26 Governor Murphy announced All gyms and Studios could open September 1st. August 26 - 31 We sent out 5 emails, 5 push notifications, posted on all social media platforms, and texted members that we were approved to reopen on September 1st and we would resume billing on September 1st. September 1st We had CBS Philly at the gym who did 6 live feeds throughout the morning covering our re-opening. All memberships were activated and billing was turned back on. Frequently Asked Questions Annual Rate Lock Fee All Rate lock fees scheduled to be billed between March 18th and September 7th were moved to September 15th. What if I pre-paid my membership for a year? Your membership will now automatically update with a new expiration date extended out the same number of days your home club was closed. I need to update my billing information. How can I do this? At this time, you may only change your billing/cc information directly with our billing partner, ABC Financial Services at 888-827-9262. , you may visit the club or change via My Account in your app or on the Member Login on our website.





Changes We Have Made

1160 White Horse Rd, Voorhees Township, NJ 08043, USA

©2018 by Echelon Health & Fitness